Reagents & Bundles

Terms & Conditions

USE OF PRODUCTS

Timberline Instruments products are integral parts for a variety of applications and processes, however, they are not intended for food, drug, or household use. All products should be handled only by qualified, trained personnel who are familiar with the potential chemical and health hazards. Timberline Instruments does not offer products for sale to individuals for their personal use.

TRADEMARKS

All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by TIMBERLINE INSTRUMENTS, INC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property rights of TIMBERLINE INSTRUMENTS, INC. or any third party, except as expressly granted herein.

TERMS OF USE

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Although we endeavor to present correct and accurate information, information on this site may contain unintentional technical inaccuracies or typographical errors which will be corrected as they are discovered. Information, including product pricing and availability, may be changed or updated without notice. Prices shown on this site are for orders placed in the United States. Please contact TIMBERLINE INSTRUMENTS, INC. for international orders. Prices shown are in United States Dollars. TIMBERLINE INSTRUMENTS, INC. reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if TIMBERLINE INSTRUMENTS, INC. believes that customer conduct violates applicable law or is harmful to the interests of TIMBERLINE INSTRUMENTS, INC.

TERMS OF PAYMENT

Payment terms are Net 30 days on submission of purchase order for qualified accounts. We gladly accept VISA and MasterCard. Orders will not ship until credit card information is received.

ORDER CANCELLATION AND RETURN POLICY

Any orders cancelled prior to shipment are subject to a 20% restocking fee. Any request to return a product must first be approved by our customer service department and are subject to a 20% restocking fee and return shipping costs. Any unapproved return will be rejected. Return shipments must be properly packaged in accordance with all DOT and shipment regulations. Custom items may not be returned.

SHIPPING

We endeavor to ship most items to you within one business day after receipt of payment method, in an efficient and cost sensitive manner. In most instances, items are shipped via FedEx or UPS. Taxes and shipment charges are not included in pricing. Shipping charges will be prepaid and added to invoice.

SHIPMENT OF HAZARDOUS MATERIALS

FedEx, UPS, and other air carriers have strict regulations and limitations about acceptable quantities. Carriers typically impose a surcharge on items considered hazardous by DOT. A special packaging charge will be added for certain hazardous items shipped by FedEx, UPS, or by air. This packaging is to conform to DOT, IATA, and/or carrier-specific requirements.

CLAIMS

Please inspect your order upon receipt. If you have any product concerns with your shipment, please contact our customer service department immediately. Items damaged during shipment should be reported to the carrier upon receipt.

WARRANTIES

Instrumentation

TIMBERLINE INSTRUMENTS, INC. warrants its instrumentation products against defects in workmanship or material under normal use or service for one year. All obligations or liabilities under this warranty are limited to repair or replacement, at the option of TIMBERLINE INSTRUMENTS, INC., F.O.B. Boulder, CO, of parts that are returned, freight prepaid and which are accepted as being defective upon inspection by TIMBERLINE INSTRUMENTS, INC. Components that are subject to normal wear and/or are scheduled for routine replacement within the warranty period, and/or parts that are subjected to effects of corrosion or deterioration by chemical or other action are excluded from the above warranty. Repair or replacement will not be made under warranty for malfunction because of inadequate facilities, operating conditions, or utilities. Equipment and components must be returned with prior approval and contain a Return Authorization Number. Guarantees/Warranties on accessories and equipment included by TIMBERLINE INSTRUMENTS, INC. from other manufacturers are limited to the guarantees given on such equipment by the respective manufacturers. Any modifications made to equipment covered by this warranty, without written permission from TIMBERLINE INSTRUMENTS, INC. will void the warranty. TIMBERLINE INSTRUMENTS, INC. reserves the right to not honor this warranty if the products are obviously mishandled by the user. TIMBERLINE INSTRUMENTS, INC. assumes no responsibility for consequential, economic, incidental damages of any nature, or on-site re-installation costs arising out of future alleged failure of any of its products or their accessories. This warranty supersedes any and all previous warranties unless otherwise agreed upon at the time of sale, such as for customized equipment.

Reagents

TIMBERLINE INSTRUMENTS, INC. warrants that reagent products will meet the specifications for the duration of their shelf life unless otherwise specified.  Liability is limited to either a no-charge replacement or a refund of the purchase price. Replacements or refunds require prior approval and a Return Authorization Number. Any modifications made to products covered by this warranty, without written permission from TIMBERLINE INSTRUMENTS, INC. will void the warranty. TIMBERLINE INSTRUMENTS, INC. reserves the right not to honor this warranty if the products are obviously mishandled by the user. TIMBERLINE INSTRUMENTS, INC. assumes no responsibility for consequential, economic, incidental damages of any nature, or on-site re-installation costs arising out of future alleged failure of any of its products.

Consumables

TIMBERLINE INSTRUMENTS, INC. warrants, at time of sale, its consumable products against defects in workmanship or material that prevent their use and are not covered by any other warranty. Consumable parts are goods reasonably expected to be used up or damaged during use, including but not limited to, tubing, zinc cartridges, diffusion membrane assembly, fittings, degas membrane assembly, and fuses. All obligations or liabilities under this warranty are limited to repair or replacement, at the option of TIMBERLINE INSTRUMENTS, INC., F.O.B. Boulder, CO, of parts that are returned, freight prepaid and which are accepted as being defective upon inspection by TIMBERLINE INSTRUMENTS, INC. Components that are subject to normal wear and/or are scheduled for routine replacement within the warranty period, and/or parts that are subjected to effects of corrosion or deterioration by chemical or other action are excluded from the above warranty. Repair or replacement will not be made under warranty for malfunction because of inadequate facilities, operating conditions, or utilities. Equipment and components must be returned with prior approval and contain a Return Authorization Number. Guarantees/Warranties on accessories and equipment included by TIMBERLINE INSTRUMENTS, INC. from other manufacturers are limited to the guarantees given on such equipment by the respective manufacturers. Any modifications made to equipment covered by this warranty, without written permission from TIMBERLINE INSTRUMENTS, INC. will void the warranty. TIMBERLINE INSTRUMENTS, INC. reserves the right not to honor this warranty if the products are obviously mishandled by the user. TIMBERLINE INSTRUMENTS, INC. assumes no responsibility for consequential, economic, incidental damages of any nature, or on-site re-installation costs arising out of future alleged failure of any of its products or their accessories. This warranty supersedes any and all previous warranties unless otherwise agreed upon at the time of sale, such as for customized equipment.

VOID WHERE PROHIBITED

Although the information on this Web site is accessible worldwide, not all products or services discussed on this Website are available to all persons or in all geographic locations or jurisdictions. TIMBERLINE INSTRUMENTS INC. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Website is void where prohibited. In the event of litigation, both parties agree that the Law of the State of business registration of TIMBERLINE INSTRUMENTS INC. shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

The Terms and Conditions constitute the entire agreement between you and TIMBERLINE INSTRUMENTS INC. with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and TIMBERLINE INSTRUMENTS INC. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by TIMBERLINE INSTRUMENTS INC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.